Marlabs BPO

Marlabs is one of the leading providers in the highly competitive BPO industry. By offering innovative Business Process Outsourcing services and a top of the line technology infrastructure including in-house data centers in the US and in India, Marlabs BPO is able to help their clients gain — and keep — a competitive edge while improving their bottom line.

This is possible because Marlabs puts the customer’s success first. The company is US-centric, with their headquarters located just outside New York City and a delivery center in Pennsylvania. Marlabs has designed customized BPO offerings for both back office processing and voice-based processes.  The former includes billing, accounting, HR and finance services. Voice processes include qualified IT helpdesk services as well as specialized tech support.

In addition to maintaining state of the art data centers, Marlabs BPO hires only the best US and international talent to handle client projects. The company operates several Global Delivery Centers with highly skilled and trained personnel providing BPO services.  They employ extensive security measures to ensure that confidential data records are fully protected.

The company follows a proven, four phase process for developing services for new clients to ensure that client needs are accurately mapped, the transition to Marlabs services goes smoothly, and that all processes are tested and adjusted to ensure they are up to customer standards. During the discovery stage, processes are identified and mapped. Next is transition of processes to the delivery center accompanied by readying of technology infrastructure. The piloting stage provides a controlled environment for select processes. All processes are fully migrated in the production phase, followed by ongoing tracking of service levels and process metrics.

Clients enjoy greater scalability, increased operational effectiveness, and overall process improvement — all at reduced risk and reduced costs.